| 1.
|
How
do I sign up for Monet TV?
Register for an account at http://www.eti.com.sg/MonetTV/subscribe.jsp.
|
| 2.
|
Do
I have to pay for airtime?
No. GPRS charges are based on actual data traffic
sent & received, not based on connection
time. |
| 3.
|
Are
data charges applicable?
Yes, the operator will impose data charges based
on the actual data received and sent. The actual
amount varies according to your GPRS subscription
plan. |
| 4.
|
What handphone support Monet TV?
Only symbian OS v7.0 and UIQ handphones support Monet TV. |
| 5.
|
How
long will it take for the software to be downloaded?
Usually it takes 1 to 2 minutes, depending on
GPRS network speeds. |
| 6.
|
How
do I configure Monet TV settings for my handphone?
Monet TV does not require any additional settings
if your phone is correctly configured for GPRS.
Please check with your operator if you have problems
with GPRS configuration. |
| 7.
|
How
is the picture quality for outdoor and indoor
reception?
Monet TV is accessible where GPRS is available.
GPRS is available islandwide within Singapore.
Please check with your operator on GPRS coverage
issues. |
| 8.
|
Can
I use Monet TV overseas?
Monet TV is accessible where GPRS is available.
If your operator does allow you to roam GPRS
internationally, you can use Monet TV overseas.
Please check with your operator on GPRS availability
overseas. |
| 9.
|
Will
any of my current Services be affected if I
am with Monet TV?
No. |
| 10.
|
If
I already have a 3G handset, can I use that
for Monet TV?
Monet TV currently supports Symbian phones which
are available in 2.5G and 3G. |
| 11.
|
Do
I need to be a 3G subscriber to the service?
No. Monet TV only requires GPRS subscription.
|
| 12.
|
Who
do I contact if I encounter any problems or
have enquires on the service?
You may send an email to support@eti.com.sg
with your name, contact no, question and a detail
description of problem. For GPRS related issues,
please contact your operator's customer service
directly.
|
| 13.
|
Will
I be notified if the contents storage on my
mobile is full?
Monet TV is streaming content so there will
not be files downloaded into your mobile phone.
|
| 14.
|
What
is the minimum phone memory required for Monet
TV?
You should have at least 1MB free space to use
Monet TV. |
| 15.
|
How
long will each clip be available for viewing?
The clips are usually refreshed daily, Mon to
Fri. |
| 16.
|
Can
the files be shared among other user who is
not subscribing to the services?
Users who are not subscribers of Monet TV will
not be able to view the files. |
| 17.
|
When
will I receive my monthly bill?
For users who are paying with Telemoney, Monet
TV's subscription charge will appear in your
credit card bill. |
| 18.
|
How
do I unsubscribe?
Drop an email to support@eti.com.sg
with your username and contact no. and we'll
process your request asap. |
| 19.
|
I
forgot my Telemoney TM number. What should I
do?
For Singapore users, your 8-digit mobile no.
is your Telemoney TM number. Your may also visit
https://secure.telemoneyworld.com/saw/form_forget_TM_Number.jsp
to retrieve your Telemoney TM no. |
| 20.
|
I
forgot my TeleMoney PIN. What should I do?
Please visit https://secure.telemoneyworld.com/saw/form_forget_pwd.jsp
to retrieve your PIN. |
| 21.
|
How
do I become a TeleMoney member?
Please
visit https://secure.telemoneyworld.com/saw/SVLRegistrationMgr?
memebershipType=1
to
join Telemoney.
|
| 22. |
How do I uninstall or remove Monet TV from my phone?
To uninstall or remove Monet TV from your phone, do the following:
1. Go to Menu->App.manager.
2. Scroll to Monet TV and select Options->Remove.
3. Press Yes to confirm the removal. |
| 23. |
What should I do if I am unable to run Monet TV?
Uninstall and install Monet Tv again using the given instructions.
|
